Shipping policy

Thank you for shopping with Jubaili Bros. This Shipping Policy applies to all orders placed through our website for spare parts. Please read the following information carefully before finalizing your purchase.

Delivery Eligibility

We currently offer delivery only for spare parts purchased through our online store. Generators, solar systems, and other large energy solutions are not eligible for shipping and must be arranged through direct quotation and separate logistics coordination.

Shipping Options

At checkout, customers will be presented with available shipping methods based on their location. You may choose the shipping option that best suits your needs, including express and standard delivery where applicable.

Shipping Areas

We only deliver within the country from which the order is placed. International shipping is not available through the website. However, we are happy to prepare a personalized quotation for international shipments — please contact us for assistance.

Order Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Charges

Shipping charges are calculated at checkout based on the weight of your order and the selected shipping method. All applicable fees will be displayed before completing your purchase.

Tracking and Delivery

Once shipped, you will receive a tracking number via email to monitor the status of your delivery. Please ensure that someone is available to receive the package at the delivery address during normal business hours.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us immediately. We will work with our logistics partners to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our shipping policy or need help with your order, please reach out through our Contact Us page.